Training Course Overview - Business and Consulting Skills

Business and Consulting Skills

Audience

All IT staff that have responsibility for service delivery to both internal and external customers, including:

  • System Analysts
  • Business Analysts
  • Project Managers
  • Network Specialists
  • Helpdesk support people
  • Technical support people
  • Database Administrators 

Background

The manner in which Information Technology services are being delivered is undergoing rapid change.  For individuals involved in the IT industry the adoption of a consultative approach to service delivery with a focus on adding value to the business is essential.

The presentation will include many actual examples and experiences based on the presenter's years as a practicing IT Consultant.  It will also include workshops to allow participants to reinforce the skills learned.

This course will provide IT Professionals with an understanding of and training in effective business and consulting skills.

Objectives

The IT professionals of today need to not only have excellent technical skills but also have to develop good business and consulting skills.  These include:

  • Business understanding
  • A strong customer focus
  • Being able to provide business solutions
  • Excellent interpersonal and communication skills
  • Working in teams
  • Ability to analyse information and make recommendations

    • Topics 

    Introduction to Consulting

  • What is Consulting
  • What attributes are required for consulting
  • Adopting a Business Focus
  • Role of Internal Consultant

    • Phases in Consultancy

  • Types of Consulting Services
  • Identifying the work
  • The Assessment Phase
  • Developing Recommendations
  • Implementation
  • Conclusion

    • Customer Service in IT

  • Who is the Customer
  • Customer Satisfaction
  • Quality and customer service
  • Obtaining customer feedback
  • Value added service
  • Managing expectations

    • Managing Consulting

  • Roles and responsibilities
  • Quality Control
  • Managing the customer
  • Managing the budget

    • Winning Work

  • Qualifying the opportunity
  • Scoping the task
  • Defining the work
  • Costing the work
  • Business case justification
  • Preparing a proposal
  • Selling the proposal

    • Consulting Skills

  • Communication skills
  • Conducting workshops
  • Making presentations
  • Negotiation
  • Data collecting/analysis

    • Duration

    2 days 9.00am – 4.30pm. 

    Training is organised and controlled by Intec Group who reserve the right to make any amendments to the program they may prove necessary.