Training Course Overview - Facilitation Skills

Facilitation Skills

Audience

  • This course is aimed at those who need to facilitate workshops or meetings.

Background

The collection of information during the analysis of IT related issues is an important skill required by all Systems and/or Business Analysts. Structured workshops are becoming a common method of collecting information. As organisations seek more team involvement, both formally and informally, the harnessing of group dynamics is a major success factor. The advantages of workshops include it is faster, it improves communication between all parties and if done successfully, it facilitates the gaining of commitment.

The Systems or Business Analyst often needs to take a lead role in ensuring the workshop meets its objectives. This involves creating the right structure, involving the right people, enabling effective communication, building trust and successfully gaining cooperation between all parties. Facilitation skills are vital.

Objectives

Introduction

  • Problems with Traditional Approaches
  • Definition of a Workshop
  • The Benefits of Workshops
  • The Dangers of Workshops
  • When to use Workshops in IT Analysis

    • Who will Participate

  • Roles
  • Responsibilities
  • Skills

    • Facilitation Skills

  • Workshop Models
  • Leadership Style
  • Questioning Technique
  • Encouraging Participation
  • Presentation Skills
  • Listening Skills
  • Handling Conflict
  • Handling Difficult Participants
  • Workshop Management
  • Getting Agreement
  • Obtaining Feedback 

    • Workshop Tools

  • Problem Solving Process
  • Workshop starters
  • Different ways to Brainstorm
  • Some other ways to collect information
  • Business Techniques used in IT Analysis
  • IT Analysis Techniques that work in workshops
  • Decision Making Approaches

    • Running the Workshop

  • Training for participants
  • Preparation
  • The Importance of Agendas
  • Conducting the Session
  • Review and Follow-up

    • Duration

    2 days 9.00am – 4.30pm. 

    Training is organised and controlled by Intec Group who reserve the right to make any amendments to the program they may prove necessary.